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January 2016 Newsletter now available.

Book 'Routine GP appointments' and 'Urgent' appointments online 

Friends and Family Test now available under 'Have your say' section.

IT Services Statement of Intent - under Further Information

Welcome to Brook Medical Centre

The doctors and staff at Brook Medical Centre in Stoke-On-Trent are proud to offer the highest standard of patient-centred healthcare.

Our Mission Statement

To Be The Best

 We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. 


Bank Holiday Closing 

The surgery will be closed on: 

  • Monday 2nd May and re-open on Tuesday 3rd May.
  • Monday 30th May and re-open on Tuesday 31st May.

In the event of chest pain, shortness of breath etc, please ring 999 immediately.

For any other needs ring 111 and they will direct you to the most appropriate help or advice.

Named GP

In line with our contractual requirements all of our patients have been allocated a named GP.


What does 'Named GP' mean?

Your named GP will oversee the co-ordination of your care amongst the other health professionals.

Does this mean that my named GP will take 24-hour responsibility for my care?

No. The named GP will not take on 24-hour responsibility for your care, your named GP will purely oversee the care that you receive.

Does this mean that I have the right to see my named GP every time I book an appointment?

No. A patient can express who they would like to see, however this may not always be possible due to appointment availability with that GP.

Can patients still see any GP they wish?

Yes. A patient can continue to see any GP they wish, as they currently do.

If you would like to know who your named GP is then please contact the Practice.

Friends and Family Test

Results available - see link to the right under Further Information


From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:

  • How likely are you to recommend our GP Surgery to friends and family if they need similar care or treatment?

  • Can you tell us why you gave that response?

There are forms available in the surgery to complete, or you can fill it out online, under the Have your say section to the right.

Bowel Cancer Screening Promotional Campaign

OVER 60?

  • Did you know that bowel cancer is the second most common cancer in the UK.
  • If you are aged 60 - 74, and registered with a GP, you will automatically be sent a free kit to help detect bowel cancer early.
  • If you are 75 or over you can call 0800 707 60 60

Please see the page in the Further Information section to the right.


 New Telephone System

We know that it has often been difficult to get through to the surgery on the telephone. Since April 2013 this has been due to technical changes and faults which we have been trying to solve with BT to provide a better service for you. BT were not able to resolve the problems so it was decided to replace their phone system for a completely new one.

The system went active on 25th November. There will still be some issues to iron out, but we hope that you will start to experience improvements. Please bear with us as we get used to the system.

We apologise for the problems patients have experienced getting through to the surgery over the past months.

 Summary Care Records

Summary Care Records are held centrally and contain information about patient medication, allergies and adverse reactions to medicines, enabling healthcare staff treating patients out of hours or in an emergency to access key clinical information.


We went live with SCR on 20th November 2014.

The Government's policy is that everyone's records will be included unless a patient specifically opts out. If you wish to opt out, please use the form below, or ask at Reception for a copy.




(Site updated 27/04/2016)
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