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Book 'Routine GP appointments' and 'Urgent' appointments online 

Friends and Family Test now available under 'Have your say' section.

New telephone system now installed. 

Autumn edition of newsletter available (link under Further Information)

IT Services Statement of Intent - under Further Information

Welcome to Brook Medical Centre

The doctors and staff at Brook Medical Centre in Stoke-On-Trent are proud to offer the highest standard of patient-centred healthcare.

Our Mission Statement

To Be The Best

 We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. 



Friends and Family Test

February 2015 results available - see link to the right under Further Information


From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:

  • How likely are you to recommend our GP Surgery to friends and family if they need similar care or treatment?

  • Can you tell us why you gave that response?

There are forms available in the surgery to complete, or you can fill it out online, under the Have your say section to the right.


New Telephone System

We know that it has often been difficult to get through to the surgery on the telephone. Since April 2013 this has been due to technical changes and faults which we have been trying to solve with BT to provide a better service for you. BT were not able to resolve the problems so it was decided to replace their phone system for a completely new one.

The system went active on 25th November. There will still be some issues to iron out, but we hope that you will start to experience improvements. Please bear with us as we get used to the system.

We apologise for the problems patients have experienced getting through to the surgery over the past months.


Flu Vaccination Clinics

You are eligible to receive a free flu jab if you:

  • are 65 years of age or over
  • are pregnant
  • have certain medical conditions including COPD, asthma, heart disease, diabetes, chronic kidney disease, etc
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill

Letters will be sent out inviting children to specific clinics.

If you attend and are not eligible under the current guidelines, you will be refused due to supply shortages. 


Summary Care Records

Summary Care Records are held centrally and contain information about patient medication, allergies and adverse reactions to medicines, enabling healthcare staff treating patients out of hours or in an emergency to access key clinical information.


We go live with SCR on 20th November 2014.

The Government's policy is that everyone's records will be included unless a patient specifically opts out. If you wish to opt out, please use the form below, or ask at Reception for a copy.



New Clinical System for Brook Medical Centre

The clinical system that records all of your consultations, tests, and medication was over twenty years old. It was out-of-date and needed to be replaced. The new system was installed on Thursday 31st July and is called EMIS Web.

EMIS Web has many more functions that will help us to continue to improve your health care.

We piloted booking appointments online for a flu clinic, and plan to extend this to other clinics in the next few months.

We would like to thank you for your patience during the changeover period. 


(Site updated 03/03/2015)
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