This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Book 'Routine GP appointments' and 'Urgent' appointments online 


PPG Feedback Report 2014-15 now available. See "Survey Report" link below


Friends and Family Test now available under 'Have your say' section.


New telephone system now installed. 


IT Services Statement of Intent - under Further Information

Welcome to Brook Medical Centre

The doctors and staff at Brook Medical Centre in Stoke-On-Trent are proud to offer the highest standard of patient-centred healthcare.

Our Mission Statement

To Be The Best

 We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. 

 


May Bank Holidays               

The surgery will be closed on the following Mondays: 4th and 25th May

In the case of an EMERGENCY please ring 838355.

In the event of chest pain, etc., please ring 999.


Friends and Family Test

March 2015 results available - see link to the right under Further Information

~~~

From the 1st December 2014 all GP practices are required to ask patients the Friends & Family test questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:

  • How likely are you to recommend our GP Surgery to friends and family if they need similar care or treatment?

  • Can you tell us why you gave that response?

There are forms available in the surgery to complete, or you can fill it out online, under the Have your say section to the right.


 

New Telephone System

We know that it has often been difficult to get through to the surgery on the telephone. Since April 2013 this has been due to technical changes and faults which we have been trying to solve with BT to provide a better service for you. BT were not able to resolve the problems so it was decided to replace their phone system for a completely new one.

The system went active on 25th November. There will still be some issues to iron out, but we hope that you will start to experience improvements. Please bear with us as we get used to the system.

We apologise for the problems patients have experienced getting through to the surgery over the past months.


 Summary Care Records

Summary Care Records are held centrally and contain information about patient medication, allergies and adverse reactions to medicines, enabling healthcare staff treating patients out of hours or in an emergency to access key clinical information.

 SCR_Information_Leaflet_2.pdf

We go live with SCR on 20th November 2014.

The Government's policy is that everyone's records will be included unless a patient specifically opts out. If you wish to opt out, please use the form below, or ask at Reception for a copy.

External_Access_to_Data_-_Opt_Out_form.pdf


 

New Clinical System for Brook Medical Centre

The clinical system that records all of your consultations, tests, and medication was over twenty years old. It was out-of-date and needed to be replaced. The new system was installed on Thursday 31st July and is called EMIS Web.

EMIS Web has many more functions that will help us to continue to improve your health care.

We piloted booking appointments online for a flu clinic, and plan to extend this to other clinics in the next few months.

We would like to thank you for your patience during the changeover period. 



 

(Site updated 29/04/2015)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemSign up to the newsletter
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website