Welcome to Brook Medical Centre
The doctors and staff at Brook Medical Centre in Stoke-On-Trent are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.
New Clinical System for Brook Medical Centre
Our current clinical system that records all of your consultations, tests, and medication is over twenty years old. It is out-of-date and needs to be replaced. The new system was installed on Thursday 31st July and is called EMIS Web.
EMIS Web has many more functions that will help us to continue to improve your health care.
All your information will be automatically transferred and you will still be able to order prescriptions online.
All our staff have been training on a “play system” but once we “go live” with the new system a little more time will be needed to carry out all the tasks and services that we provide.
We hope to provide appointment booking online within a few months.
We would like to thank you in advance for your patience over the changeover period and for the few weeks after.
New Telephone System
We understand that it is often difficult to get through to the surgery on the telephone. Since April 2013 this has been due to technical changes and faults which we have been trying to solve with BT to provide a better service for you.
At the end of November 2013, we implemented another solution and it seemed that went some way to giving better access to the surgery on the telephone.
However, there were still problems and so it has been decided to replace the phone system for a completely new one.This should happen in the next few weeks. There will still be some issues to iron out, but we hope that you will start to experience improvements.
We apologise for the problems patients have experienced getting through to the surgery over the past months.
(Site updated 01/09/2014)