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Practice CharterConfidentialityAll our staff are trained in keeping information strictly confidential. Laboratory results will only be given to patients themselves or the parents/guardians of minors. Staff are unable to give out any information to people other than the patient themselves, unless we have that patient's consent. This includes any medical information, whether the person has an appointment, etc. Patients under 16 have the right to medical treatment without parents'/guardians' knowledge if they are felt to be competent by the clinician involved. We have a Confidentiality Suite where you can talk to a member of staff in private. Please ask at Reception if you would like to use it. Comments & ComplaintsPlease contact the Practice Manager with any ideas on our services, or if you are unhappy with our service. All serious complaints must be made in writing. Unacceptable BehaviourAbusive or threatening behaviour or actual physical harm to any member of team, or any person on the practice premises, will not be tolerated and may result in immediate removal from our list. It may also be reported to the Police and lead to subsequent prosecution. HOW THE PRACTICE USES PERSONAL HEALTH INFORMATIONPersonal health information is only used internally to monitor disease registers, look at drug prescribing in order to ensure standards are being maintained and prescribing is appropriate, etc. We also share information with hospitals and other health professionals when appropriate, eg referrals to hospital. Information is only shared with non-clinical personnel, eg solicitors, on receipt of a consent form signed by you. We, and other practices, also provide information to research bodies such as Keele University that may be used to improve specific services or treatments. This information is anonymised so that your identity is protected. You have the right to view your medical records under the Data Protection Act. There is a charge for viewing computerised or paper records, or for copying paper records. You will need to make an appointment to view your records. Please ask at Reception. FREEDOM OF INFORMATION - PUBLICATION SCHEMEThe Freedom of Information Act 2000 obliges the Practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the Practice intends to routinely make available. This scheme is available from Reception. PALS - PATIENT ADVICE and LIAISON SERVICEThis is an organisation which can give you information about health services. You can contact them confidentially on 0800 7832865 if you have any concerns about your health care. NHS STOKE ON TRENT Brook Medical Centre is a member of Stoke PCT. Their contact details are: |
