On having a test or investigation at the surgery all patients are given written information on when to contact the surgery to ask about their test results.
When enquiring about test results, please ring between 11:00 am and 3:00 pm to enable us to keep our telephone lines free for urgent calls in the morning.
In the majority of cases:
- a message will be passed on to the doctor asking them to comment on the result and add a message to your records on the computer screen so you will normally be asked to ring again later.
- To ensure continuity of care, routine result requests will be added to the diary of the doctor who requested the tests.
You may be asked to ring back in a few days for the doctor to give their reply, as they may not be in surgery on that day.
Cervical Smear Results
The results should be sent direct to the patient via the National Recall System, and should be received within two weeks of the test.
If you have not received the results within four weeks, please contact the surgery after 11:00 am to check whether we have received a copy.