Brook Medical CentreTel: 01782 838355
Smallthorne Site SurgeryTel: 01782 838355
07:00 - 07:50
08:00 - 13:00
08:00 - 13:00
once per calendar month
We close at lunchtime on Thursday at the Bradeley site between 1:00 pm and 2:30 pm for staff training.
Saturday opening is for Extended Hours only, and only one Saturday each calendar month will be available.
The 7:00 am to 8:00 am clinic is GP only.
Reception does not open until 8:00 am
Extended hours clinics are now available at the Bradeley site on:
These are primarily aimed at people who work and so if you have difficulty attending in normal hours, please ask for this service.
A Saturday morning is open one morning per calendar month. These appointments are currently being used to offer our minor surgery appointments to patients and are therefore by invited appointment only.
These Extended Opening hours are for pre-booked appointments only. There will be no telephone access,
All routine requests will NOT be handled at these times, e.g.
Please do not ask as refusal may offend.
When the Surgery is closed, if you phone the Surgery number you will be asked to ring the NHS 111 service. Calls are free from a land line or a mobile.
Urgent Care based in Basford currently provides the out-of-hours service.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
For less urgent health needs, contact your GP or local pharmacist in the usual way.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Haywood Hospital , High Lane, Burslem - 581112
7:00 am – 10:00 pm each weekday and 9:00 am – 10:00 pm during weekends and Bank Holidays.
Staff at the Walk-In Centre are able to treat minor injuries and illnesses.
69-71 Stafford Street, Hanley - 0300 123 6759
The surgery is open 7 days a week, 365 days a year, including Bank Holidays. The opening hours are 8:00 am – 8:00 pm.
You can walk-in to see a GP or nurse without an appointment. There are no x-ray facilities at the Centre, if a fracture is suspected go direct to A&E.
The A&E Department have moved to a new Emergency Care Centre at the hospital. They are now based at the City General site, Hilton Road, Hartshill - 715444 (hospital switchboard)
This should only be used if your injuries or illness cannot safely be treated by a Walk-In Centre.
Is it an Emergency? (link to their website)
They can help with many minor ailments.
Dental problems cannot be treated appropriately within General Practice. You should always approach your own dentist for emergency treatment.
If you are unsuccessful, or not registered with a dentist, you can contact the local Dental Access clinic on 01782 834836
There will be two significant changes to the out of hours General Practice service in the next few weeks.
From Tuesday March 12th all out of hours calls will be taken by the new NHS 111 service
Instead of out of hours calls being diverted to North Staffs Urgent Care at Basford, patients who require out of hours advice or consultations will be asked to phone 111. This new NHS 111 service is run by NHS Direct and calls will be answered at their call centre in Dudley, West Midlands
Following on from the PCTs putting the service out to tender, from 1st April (Easter Monday) the out-of-hours GP service will not be provided by North Staffs Urgent Care. Patients will no longer be seen at their premises in Basford or satellite clinics in Norton and Tunstall in the evenings or at weekends.
The new service will be provided by Northern Doctors Urgent Care, operating under the name of Staffordshire Doctors Urgent Care Limited. Northern Doctors Urgent Care is part of the Vocare Group. Their new surgery is based in.Campbell Road, near the Michelin and Britannia Stadium.
Please note that the above changes have been instigated by NHS management not your local General Practitioners.
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Patient Survey Report 2013 now available online. Click on 'Survey Report tab below.
The surgery is closed on Monday 27th May for the Spring Bank Holiday.
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