Other Information

FEES

The NHS remit does not cover certain items. Private medicals, HGV licences, completion of forms and certificates, etc. attract a fee. These are done at the doctors' agreement.

TRAINING

From time to time, the Practice enables people to undertake part of their training at our surgery. This may be student District Nurses, Midwives, other Practice Nurses, etc. On occasions, it may be members of our existing staff sitting in with doctors or colleagues for training purposes. On these occasions, we hope that you will consent to allowing these persons to be present during your consultation. However, you will always be asked for your consent, usually at Reception, before your consultation to avoid you feeling obliged to take part.

PATIENT PARTICIPATION GROUP

In August 2008, Brook Medical Support Group was formed from a group of volunteer patients and representation from the Practice. Its constitution is to provide support to patients and the Practice alike, and act as a bridge between the two. There is information in the Waiting Room if you would like to contact them. This Group is not a vehicle for individual complaints.

MEDICAL REPORTS

The provision of reports by a Doctor is a private contract between yourself and the doctor, which is why there is a fee attached. It is not an NHS requirement and they are done at the Doctor's discretion where time and NHS commitments allow. As such, it is not a function of the Practice and is in the Doctor's control, although reports etc are logged into the computer system to aid Reception staff in responding to queries. The Reception staff and Karen Stanway, the Reception Manager, do their best to answer queries on these matters but because this is a private service between the doctor and patient, they may not be able to respond as satisfactorily as you would like and can only act in the role of messenger in these circumstances.