Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please send your concerns in writing to Alyson Turner, the Practice Manager. This enables us to answer your complaint from your experience. Further written information is also available on the complaints procedure from reception.

Brook Medical Centre complaints leaflet

We are continually striving to improve our service. Any helpful suggestions would be much appreciated. There is a link on the 'Contact Details' page which enables you to send a comment or suggestion to the practice, and a suggestion box is located in the waiting area.

Please only use the Contact box here on the website for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

Zero Tolerance Policy

Abusive or threatening behaviour or actual physical harm to any member of team, or any person on the practice premises, will not be tolerated and may result in immediate removal from our list.

It may also be reported to the Police and lead to subsequent prosecution.